ZENELT Return&Refund Policy

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Return Refund Policy

✦ Custom-Designed Products

All "custom-designed products" are made exclusively per order and are not eligible for returns or exchanges under any circumstances (including dissatisfaction with the design or other personal reasons). Please ensure your order details are accurate before finalizing your purchase to avoid potential issues.

✦ General Products
All ZENLET products are covered by a one-year warranty unless otherwise stated. For international orders, we are unable to accept returns or exchanges for other products. If you encounter any issues with the product, such as defects or damage, please contact us immediately, and we will assist you promptly.

✦ Product Issue Resolution

1. Contact Us
If your product arrives with defects or issues, please email us at info@zenlet.co within 7 days of delivery with the following details:

Order number
Recipient's name
Contact phone number
Delivery address
A detailed description of the issue
The unboxing video (video file or link to an online video)

2. Unboxing Video Requirements
To help us resolve your issue quickly, a complete unboxing video is required. The video must clearly show:

The external condition of the package before opening
The entire unboxing process
The product and its details
All contents and packaging materials

3. Resolution Timeline
Once we receive your email and supporting materials, we will review the case and respond within 7-14 business days.

✦ Additional Terms

We are committed to addressing product-related issues promptly and professionally.
ZENLET reserves the right to make the final decision regarding all product-related claims.