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ZENLET WARRANTY

Updated on June 1st, 2019

Effective from June 1st, 2019, applicable to the existing and the new customers, the warranty terms and conditions of ZENLET The Ingenious Wallet and Zenlet 2 Series (including Zenlet AL, Zenlet 2, and Zenlet 2+) will be revised as follows.

TERMS AND CONDITIONS

Except for the defects occurred on the aluminum case body, PC panel, spring plate, or RFID tray, ZENLET will provide the free repair to the defective wallets that have been used with care and that have been used under the normal operating condition.

 

WARRANTY PERIOD

All ZENLET products are covered by a one-year warranty unless otherwise stated. 
For purchases made at the offline stores, the warranty period of product starts from the date of purchase which is stated on the receipt or invoice.
For purchases made at online stores in Taiwan, the warranty period of product starts from the date of purchase when the invoice is issued.  Since there will be no invoices issued for the international orders, the warranty period will start from the date when the order is shipped.

 

WARRANTY REGION

Each product will receive a global warranty

 

WARRANTY SCOPE

1. WITHIN WARRANTY PERIOD
Warranty will apply to a product being defective under the normal usage that the defects are not caused by misuse, abuse, failure to follow operating instruction, or use with tool with which it is not intended to be used.  The customer will need to contact our CS Team, and then, ship the defective product to us at the customer’s expense.  The shipping costs to ship the repaired product back to the customer will be borne by ZENLET.

 

2.WARRANTY PERIOD HAS EXPIRED

ZENLET will act in good faith to provide the free repair to all defects except for the defects occurred on the aluminum case body, PC panel, spring plate, or RFID tray.  For the repair of the defects on the aluminium case body, PC panel, spring plate or RFID tray, the customer may either consult our CS Team via emails or arrange to send the defective product back to us to get a quote for the repair.  After the repair is completed, the costs to ship the product back to the customer will be borne by the customer.

 

REPAIR TIME

1.Upon receipt of the returned product, it will take around 7 to 10 days to complete the repair process.  However, the repair time is subject to change depending on when the repair order is confirmed.
2.Shipping Time
Domestic Shipping: 1 ~ 3 days
International Shipping: 7 ~ 25 days

 

CUSTOMER SERVICE

1. Facebook : Leave a message(click me) on our fan page.

2. TEL: +886-8791-6946 , office hours: Mon ~ Fri 10:00 ~ 12:40 & 14:10 ~ 18:30 (Taiwan Time GMT: +8:00) 

3. E-mail: Send an email(click me) to us

4.Official Online-Shop: Go to our online store and click 【MESSAGE】 to leave a message.